Managing Quality

For the company your team has selected, identify how the 4 dimensions of quality apply to their product or service. What quality systems do they currently have in place? Recommend some new ideas they should consider.
The dimensions of quality consist of Quality of Design, Quality of Conformance, The Abilities, and Field Service.
Walgreens Quality of Design is the set up of how convenient the health care provider can be.
Walgreens Quality of Conformance is how with thousands of Walgreens customers they can provide medications and healthcare for each individual.
Walgreens Abilities: Availability, Reliability, and Maintainability.
~Availability = Uptime/ (Uptime + Downtime) or Availability = MTBF/ (MTBF + MTTR)
Walgreen provides availability with service during store hours. However, customers can call in prescriptions after hours. Walgreens can be very reliable and guarantees products and medication according to specific criteria and responses. Walgreens also tries to maintain a safe and friendly environment for both customers and employees
Walgreens Field Services works hand in hand with their abilities. They try to be prompt, maintain, competence, and uphold their integrity. By opening the store on time and using their seven service basics (posted on Walgreens blog). In the field Walgreens trust their employees to handle restocking of the shelves, customer transactions, and to provide the most convenient shopping experience.

240-250 Central Ave, Orange, NJ 07050
Map this store
PhoneStore: (973) 674-0733 Pharmacy: (973) 674-0733
Store Hours
M – F:
8:00AM-12:00AM
Sat:
8:00AM-12:00AM
Sun:
8:00AM-12:00AM
Pharmacy Hours
M – F:
8:00 AM-10:00 PM
Sat:
9:00 AM- 6:00 PM
Sun:
10:00 AM- 6:00 PM Store Number3292 Contact us about this store