Walgreens Seven Service Basics

1. Nobody Waits at Walgreens. (Customers come first. Put other things aside when customers are ready to purchase their items.)
2. In Your Aisle, Gets a Smile! (Anytime you're near customers, look directly at them, smile and greet them with a friendly, pleasant "hello.")
3. It's No Problem! (Accept a customer's problem as your problem. Don't stop working on it until it is solved, or until someone else takes responsibility.)
4. The Phone's for You! (Answer the phone by the third ring, and never keep a customer on hold for more than 60 seconds.)
5. Company's Coming! (Make the store clean, neat and orderly -- as you would for company in your home.)
6. See You Soon! (Let all customers know they're important and encourage them to come back soon!)
7. Surprise! (Most customers don't expect you to go out of your way to help. Surprise a customer with extra-good service and you'll win loyalty.)

Walgreens rely on their great customer service to keep their customers satisfied and to keep them to come back. Found in their mission statement service is the key in walgreens
Walgreens Mission Statement We will treat each other with respect and dignity and do the same for all we serve.We will offer employees of all backgrounds a place to build careers.We will provide the most convenient access to healthcare services and consumer goods in America.We will earn the trust of our customers and build shareholder value.
(All information was written by Walgreens)